Supervisory Training

Smith Management has the ability to collaboratively design supervisory training

that assists leadership (Front Line, Mid-Managers, Executives) in developing skills needed to lead with effectiveness and efficiency. With over 30 years’ experience in leading teams to successful goal acquisition, our agency can help develop training outcomes that support team building, strategic thinking, and expanding leadership capacity. Employees will be led through individual and group assessment, large and small group discussion, team building activities and have experienced guest speakers on designated topics to expound upon their experiences.

It is wonderful when employees love what they do, want to work hard to achieve mutual goals and then have the ability to celebrate those accomplishments. Smith Management will work with you to achieve those goals and develop a training outline that will be customized for your particular needs.

Topics can include, but are not limited to:

  • Self-Awareness and Its Impact
  • Leadership
  • Change Management
  • Transitioning
  • Motivation
  • Conflict Management
  • Accountability
  • Individual and Team Assessments

Our goal is to impact your agency and help your team develop and maximize the potential of your workforce.

WHAT CLIENTS SAY?

“Many of our supervisors were promoted for their strong skills and experience and the Town needed to continue supporting their growth as leaders. Dale’s 4-class series provided practical, impactful training and her local government background helped our employees feel understood since it addressed the real challenges they face. Bringing this caliber of professional development on-site was not only convenient, but also an incredible and immediate value for the Town.”

— Jessica Roth
Assistant Town Manager, Southern Pines

“I enthusiastically recommend Dale Smith’s approach to team building, staff development, and both critical and strategic thinking. While most folks would cite Dale’s resume, experiences, and personality as reasons they recommend her, for me it’s her heart. Heart is not a trait easy to describe, but it is her “why” she chooses to invest herself in us and our organizations. You will not hire Dale; you will partner with her and her team."

— Scott Barnard
Director, Clayton Parks and Recreation Department

“Coaching with Dale Smith was an investment in my life. Her guidance helped me break through my limitations, gain clarity, and take confident action toward my goals. I now feel more empowered, focused, and aligned with my purpose than ever before. Get a Dale in your life today, the best choice you will make!"

— Dina Moore
Programs and Operations Supervisor, Department of Social Services

“Dale Smith's coaching was an opportunity which provided growth and insight. Her experiences along with training, listening and thought provoking questions proved beneficial in my development. Dale is an excellent communicator and implementing some of the tools she brought to my attention assisted in my department's communication and efficiency."

— Chris Timberlake
Planning Director Catawba County, North Carolina

“Dale’s coaching provided the clarity and confidence I needed to become a more effective leader. I now navigate complex challenges with greater intention by using data-driven strategies, setting clear goals, and improving communication with both my team and supervisor. Her thoughtful guidance helped me grow not only professionally, but personally as well.”

— Amanda DeFilippo
Manager III, Montgomery County Maryland Recreation Department


"Smith Management Training and Consulting Services delivers on building lasting partnerships, driven by Dale’s unique ability to connect on a personal level. Her real-world experience and genuine passion for community service allow her to understand the uniqueness of her client's needs as if she’s been part of the team from day one, Dale doesn't just consult - she connects, empowers, and delivers lasting impact."

— Mary Faucette

Director, Morrisville Parks and Recreation Department


"Working with Smith Management Services was a genuinely transformative experience for our team. The TILT365 assessment, combined with insightful interviews and a leadership retreat, helped us gain a practical understanding of each team member’s strengths and communication styles. The retreat was educational and eye-opening, encouraging transparent and authentic conversations that brought our staff closer."

— Keisha Cox

Director, Salisbury Parks and Recreation Department


"Dale was able to bring insight and clarity to our TILT training, helping us better understand our individual communication styles and how they can be used in a positive way to enhance team dynamic and productivity. She helped us identify strengths, recognize potential blind spots, and develop strategies to communicate more effectively and respectfully, both as individuals and as a group. My staff were excited by the knowledge they gained about their co-workers, which has resulted in a deeper sense of team. I highly recommend Dale and TILT training to any organization looking to enhance team cohesion, and build a more intentional and effective workplace culture."

— Kira Stewart

Recreation Superintendent, City of Raleigh Parks, Recreation and Cultural Resources
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