How did Coaching support you?

"Dale always provided an open, non-judgmental atmosphere to where I was always comfortable to express how I truly felt. She helped change my approach to challenges through open discussions and asking the difficult questions that one tends to avoid answering."

Katy Keller, Indian Trail Recreation and Park Department

"Even though I’ve been through a rigorous Executive MBA program at a leading university, one-on-one coaching focused on me was an entirely new experience. Dale’s excellent coaching provided me with objective and unbiased support and guidance tailored to both my organizational context and individual professional development. I was able to concurrently receive and benefit from both constructive feedback and professional encouragement."

Scott Bryant, Stormwater Administrator / Planning & Business Operations, City of Raleigh

"Thank you for your time and efforts over the past 4 months.  I really appreciate the way you worked with us and pushed us to stretch our thinking.  Your willingness to go above and beyond made a difference in shaping a successful outcome."

BD Secular, Human Resources Director, Town of Garner

"When I first started I questioned if I was in the right field of work or did I need to start all over again. After my sessions with Dale, I was given the confidence and a clear understanding of how to accomplish and gain the skills I need to grow in my field, not only as an employee but as a person."

Jina Stamey, Director, City of Louisburg

What changes have you noticed in yourself through Coaching?

"Most notably, I have considered and developed more direct communication skills with my staff and co-workers. Through this process I became aware that my communication was not direct at times and in situations involving conflict, this indirect communication often caused me personal stress. Also, I have developed better time management skills through producing strategies to better manage my already busy calendar."

Phil Fleischmann, Division Manager, City of Greensboro

What did you accomplish in Coaching?

"Better understanding of self and enhanced self-awareness– especially how emotions/expectations impact decisions; MBTI and EQI were extremely informative and helped me to identify personal strengths and weaknesses. Recognizing that work frustrations are directly related to avoiding difficult conversations."

Amber Joyner, The Fletcher Academy
Athletic Director, Healthful Living Instructor

J. Eric Hoagland, Central Virginia Region Manager, Virginia State Parks

"I first heard Dale speak at the Virginia Recreation and Park Society’s Leadership Institute and I knew that I wanted to arrange for her to present to our leaders in Virginia State Parks. Her experiences in the parks and recreation profession, coupled with her perspective on leadership practices, made Dale a perfect choice for presenting “Effective Leadership Principles” to our organization. Dale’s presentation was interesting, informative and inspiring! Her program provided motivation to both new managers and seasoned veterans. After the program our group had a renewed motivation to provide effective leadership for our organization."

Wendy Hayden, YVEDDI Leadership Team

"Hi Dale! Just wanted to send you a Thank You for your talk on Leadership today for the YVEDDI Leadership Team. The talk was very informative, but your presentation and story was motivating, uplifting and a little bit of an eye opener. Thank you again…truly, truly enjoyed it."

Austin Homan, Athletics Superintendent, Parks and Recreation Department,
City of Greensboro

"As a new supervisor, Dale’s coaching helped change my mind set on leadership and management. She encouraged me to get out of the “here and now” and she helped facilitate a thought process around where I want to be in my leadership role. Her ability to coach, mentor and relate to various situations and circumstances made our sessions very engaging and productive. I look forward to future opportunities to work with and learn from Dale."

Roger Stancil, Town Manager, Chapel Hill

"Thank you for your work, Dale.  Your assessment, information and perspective have helped me a lot to think about our transition to Jim.  I know from comments from Jim, he has also found it quite useful to have you around to help him think through some tough issues.  I thought you were informed in your comments.  I believe you solicited good comments because you generate trust. I like your enthusiasm for what you do.  I encourage you to follow your dream of assisting others.  Who knows, we may need you again."

Allison Dains Program Manager, Asheville Parks and Recreation

"Dale Smith is an extraordinary mentor, working partner, and colleague. She pursues the positive and unique characteristics within others and has exceptional ability to make all members of a group feel valued. She is a tremendous leader with great integrity and relational skills. I would strongly recommend her to any group or agency in need of her services."

Catrina C. Alexander, CPRP Parks and Recreation Director, PIO City of Mount Airy, NC

"I have known Dale Smith professionally for approximately 15 years. She has worked with our Recreation Department Leadership Team for the past three years. She quickly gained the trust and respect of our entire staff. She helped us to understand our individual strengths as well as our organizational vision. With her assistance, we have developed strategies to improve our service delivery and collect measurable data. Her coaching has made a positive difference in the leadership development of our executive team.

She has also served as a personal mentor and has invested countless hours assisting me in further developing my leadership capacity and encouraging me to think outside the box. Though I have been in local government 23 years, I have broadened my scope of work and increased my self-confidence because of this valuable relationship. Dale Smith’s training and organizational development tools and practices have translated into increased revenues and a greater value for our department."

Ernie Pages, Director, Kernersville Parks and Recreation

"I hired Smith Management Training and Consulting Services to conduct a leadership retreat focused on change management. It was the best decision I’ve made in a long time. Dale Smith guided our group to understand each other’s roles and perspectives, establish an organizational culture, and most importantly how we communicate and process change individually. We now have a much greater understanding of each other individually and therefore the entire leadership team. Dale Smith excelled in making each us feel comfortable as she was engaging, informative, and relatable to each person."

Lisa Money, Yadking Valley Economic Development District (YVEDDI) Senior Services Director

"Dale led us through an energizing and enlightening day and a half of team-building starting with the MBTI profile and our results. The way Dale taught our team about our differences and how we could use those to our benefit was truly enlightening and fun. We were able to reach a deeper level of understanding about the different ways we all work and how to work with each other even though we are all very different people with different methods of achieving our goals.
Dale is a very motivating and engaging trainer, and I would encourage anybody who feels like their team needs some “bringing together” to reach out to her for some help. She was prepared and very professional. It was fun and we learned a lot about ourselves and each other."

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